Cleaner Edgware Terms and Conditions of Service

These Terms and Conditions set out the basis on which Cleaner Edgware supplies cleaning services to domestic and commercial customers. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual or business who makes a booking for cleaning services with Cleaner Edgware.

Company means Cleaner Edgware, which provides the cleaning services referred to in these Terms and Conditions.

Services means the cleaning services provided by the Company to the Customer, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office cleaning and related services.

Cleaner means any person engaged by the Company to carry out the Services.

Premises means the property or location where the Services are to be carried out.

2. Scope of Services

The Company provides professional cleaning services within its designated service area. The specific scope of the Services will be agreed at the time of booking and may include tasks such as dusting, vacuuming, mopping, bathroom and kitchen cleaning, internal window cleaning and other general cleaning tasks.

The Company does not undertake any work that is hazardous, illegal or outside the reasonable scope of domestic or commercial cleaning, including but not limited to heavy lifting beyond reasonable weight, working at unsafe heights, or handling substances that are hazardous or prohibited.

Any additional tasks or variations requested by the Customer beyond the originally agreed scope are subject to the Companys approval and may result in additional charges.

3. Booking Process

3.1 Booking Request

Customers may request a booking by contacting the Company through its accepted communication channels. At the time of the booking request, the Customer must provide accurate information about the Premises, the type of cleaning required, the approximate size of the property, and any specific requirements.

3.2 Booking Confirmation

A booking is only confirmed when the Company has provided written or clearly recorded confirmation of the date, approximate time window, type of service and applicable fees, and the Customer has accepted these details. The Company reserves the right to decline a booking at its discretion.

3.3 Service Dates and Time Windows

The Company will use reasonable efforts to attend the Premises within the agreed time window, but times are estimates only and not guaranteed. Factors such as traffic, weather conditions and previous appointments may affect arrival times. The Customer agrees to provide access to the Premises for the entire agreed time window.

4. Access to the Premises

The Customer is responsible for ensuring that the Cleaner has safe and timely access to the Premises at the agreed time. Access may be provided by the Customer being present, leaving keys in an agreed secure location, or by any other prior arrangement with the Company.

If the Cleaner is unable to gain access to the Premises due to the Customers failure to provide access as agreed, the Company may charge a missed appointment fee up to the full value of the scheduled service to cover the Cleaner’s time and travel.

Where keys are supplied to the Company, the Company will take reasonable care to keep the keys safe and secure. The Company accepts no liability for any losses that arise from keys being supplied to the Company unless caused by the Company’s proven negligence.

5. Customer Obligations

The Customer agrees to:

Provide a safe working environment for the Cleaner, including functioning lighting and safe access.

Ensure that running water and electricity are available at the Premises for the duration of the cleaning appointment.

Inform the Company of any hazards, delicate items, or areas of particular concern at the Premises prior to the service.

Secure or remove any valuables or fragile items that could be damaged during normal cleaning activities.

Supervise any children, pets or other occupants on the Premises and ensure they do not interfere with the Cleaner’s work or compromise health and safety.

6. Cleaning Materials and Equipment

Unless otherwise agreed, the Company will supply its own cleaning materials and equipment. The Company uses cleaning products that are suitable for most surfaces; however, it is the Customers responsibility to notify the Company in advance of any special surfaces, materials or finishes that may require specific products or care.

Where the Customer chooses to provide their own equipment or products, the Company is not responsible for any damage, malfunction or reduced cleaning results arising from their use. The Customer must ensure that any products supplied are safe, clearly labelled and suitable for the intended purpose.

7. Pricing and Payments

7.1 Rates and Estimates

The Company will provide the Customer with a price quotation prior to confirming the booking. Quotations may be given as fixed prices for specific services or as hourly rates, depending on the nature and scope of work. All prices are based on the information provided by the Customer at the time of booking. If the actual condition, size or requirements of the Premises differ substantially from those described, the Company reserves the right to adjust the price accordingly or to decline the service.

7.2 Payment Terms

Unless otherwise agreed, payment is due on the day the Services are provided. The Company may require payment in advance or a deposit for certain services such as end of tenancy cleaning, deep cleaning or large commercial jobs.

Accepted payment methods will be specified by the Company and may include card payments, bank transfers or other recognised payment systems. Cash may be accepted only where specifically agreed in advance.

7.3 Late or Failed Payment

If payment is not received on the due date, the Company may suspend further services until full payment is received. The Company reserves the right to charge interest and reasonable administration fees on overdue amounts in accordance with applicable UK laws.

8. Cancellations and Rescheduling

8.1 Customer Cancellations

The Customer may cancel or reschedule a booking by giving the Company adequate notice. Unless otherwise agreed, the Customer must provide at least 24 hours notice before the scheduled appointment time.

If the Customer cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee up to the full amount of the planned service to cover the Cleaner’s allocated time and travel costs.

8.2 Company Cancellations

In the event that the Company needs to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, severe weather or operational issues, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect or consequential loss arising from such cancellations.

9. Quality of Service and Complaints

The Company aims to provide Services to a professional standard. If the Customer is dissatisfied with any aspect of the service, they must inform the Company as soon as possible, and in any event within 24 hours of the service being completed. The Company will investigate any complaint and, where appropriate, may offer to re-attend the Premises to rectify genuine issues within a reasonable time frame.

Complaints made after 24 hours may be more difficult to assess and the Company may not be able to offer a re-clean or other remedy. The Company’s decision in relation to complaints will be final and made in good faith.

10. Liability and Insurance

The Company will exercise reasonable care in providing the Services and will maintain appropriate insurance cover in respect of its legal liabilities. The Customer must notify the Company in writing of any alleged loss or damage within 24 hours of the service, providing full details and any supporting evidence.

The Company’s total liability in respect of any claim arising out of or in connection with the Services shall be limited to the value of the specific service during which the incident occurred or to any amount actually recovered under the Companys insurance policy, whichever is greater.

The Company will not be liable for:

Any pre-existing damage, wear and tear, or defects at the Premises or to any items within it.

Any indirect, consequential or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.

Damage resulting from the use of products or equipment supplied by the Customer.

Damage to items that are not suitable for normal cleaning methods or that have been incorrectly installed, secured, or assembled.

Any failure or delay in performing its obligations where such failure or delay is due to circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, transport issues, or emergencies.

11. Waste Handling and Environmental Regulations

The Company will handle and dispose of general cleaning waste generated during the provision of Services in accordance with applicable UK waste and environmental regulations.

Where the service involves removal of waste or rubbish in quantities beyond normal household or office cleaning, this may be classed as additional waste management. In such cases, the Company may charge extra fees to cover lawful disposal and associated labour.

The Company is not responsible for removing hazardous, clinical, chemical or regulated waste from the Premises. The Customer is responsible for informing the Company if any such waste is present and must arrange for its specialist disposal in compliance with UK law.

The Customer must not request the Company or its Cleaners to dispose of waste in an unlawful manner, including fly-tipping or disposal in unauthorised locations. The Company reserves the right to withdraw Services and report any unlawful activity to relevant authorities if necessary.

12. Health and Safety

The Company is committed to protecting the health and safety of its Cleaners, Customers and the public. Cleaners are instructed to follow health and safety procedures and to decline any tasks that they reasonably believe to be unsafe or likely to cause harm.

Customers must cooperate with the Company and take reasonable steps to ensure the Premises are safe, including informing the Company of any known hazards, structural issues, or risks that could affect the Cleaners work.

13. Privacy and Data Protection

The Company will collect and process personal data about Customers, such as names, addresses, and contact details, for the purposes of managing bookings, providing Services and handling payments. The Company will handle such data in line with applicable UK data protection laws and will take reasonable steps to keep it secure.

Customer information will not be sold to third parties. It may, however, be shared with third-party service providers involved in delivering the Services or processing payments, where necessary and lawful to do so.

14. Variations to the Terms and Conditions

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the scope of Services. The most current version will apply to all new bookings. For ongoing regular services, the Company will notify the Customer of any significant changes in a reasonable manner.

15. Termination of Services

Either party may terminate ongoing regular cleaning arrangements by giving reasonable notice, typically not less than 7 days, unless otherwise agreed in writing. The Company may terminate or suspend services with immediate effect if the Customer:

Fails to pay for Services when due.

Behaves in an abusive, threatening or discriminatory manner towards any Cleaner or representative of the Company.

Requests that the Company engage in illegal or unsafe activities.

Materially breaches these Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of Services and supersede any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter.

By making a booking with Cleaner Edgware, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.