Cleaner Edgware Privacy Policy

This Privacy Policy explains how Cleaner Edgware collects, uses, stores, and protects personal data relating to our customers in the Edgware area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights. This policy applies to all customers and prospective customers of Cleaner Edgware within our service area.

Who This Policy Applies To

This Privacy Policy applies to individuals in the Edgware area who use or show an interest in our cleaning services, including domestic and commercial clients, and individuals who contact us to request a quote, make an enquiry, or provide feedback. By engaging with Cleaner Edgware, you acknowledge that you have read and understood this Privacy Policy.

What Personal Data We Collect

Cleaner Edgware may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:

Identity and contact details such as your full name, address, property details where services are provided, and general location within the Edgware area.

Communication details such as the content of your enquiries, messages, or feedback and information you provide when you contact us to arrange or manage services.

Service and booking details such as dates and times of appointments, details of the type of cleaning services requested, specific instructions about your property, access arrangements, and records of services delivered.

Billing and payment data such as records of payments made, invoices issued, and related accounting information. Cleaner Edgware does not itself store full payment card details; any card transactions are processed by secure third party payment service providers.

Technical and usage information where applicable such as limited information generated when you access online booking or enquiry forms, including basic device and interaction data to facilitate your request and ensure system security.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you contact us to request a quote, make a booking, amend or cancel a booking, or provide feedback or complaints.

During provision of cleaning services when our staff record information about the property, access needs, and work performed so we can deliver services safely and effectively.

From third party platforms where you choose to contact us via a listing or advertisement for Cleaner Edgware, in which case we receive the details you provide through that platform.

From payment service providers that confirm whether a payment has been made, allowing us to reconcile accounts and manage billing.

Lawful Basis for Processing

Cleaner Edgware processes your personal data only where there is a valid legal basis under data protection law. Depending on the context, one or more of the following lawful bases may apply:

Performance of a contract. We need to process your personal data to provide the cleaning services you request, including taking bookings, carrying out work at your property, managing access, and issuing invoices.

Compliance with legal obligations. We may need to process certain information for tax, accounting, health and safety, and other legal requirements, such as maintaining proper business records.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where those interests are not overridden by your rights and freedoms. Examples include managing and improving our services, responding to queries, handling complaints, training staff, and protecting our business from fraud or misuse.

Consent. In limited cases, we may rely on your explicit consent, for example where we send certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time.

How We Use Your Personal Data

Cleaner Edgware uses your personal data for the following purposes:

To provide and manage cleaning services, including taking bookings, attending your property, following your instructions, and tailoring our services to your needs.

To communicate with you about your bookings, including confirmations, reminders, changes to appointments, service updates, and follow up messages.

To manage billing and payments, issue invoices, confirm receipt of payment, and maintain accurate financial records.

To provide customer support, respond to enquiries, and handle any comments, compliments, or complaints.

To improve our services and business processes, including staff training, service quality checks, and internal reporting.

To comply with applicable laws, maintain appropriate records, and cooperate with regulators or law enforcement where required.

Data Sharing and Processors

Cleaner Edgware may share your personal data with trusted third parties that act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for specified purposes. They are required to implement appropriate security measures and are not allowed to use your data for their own purposes.

Examples of processors and recipients may include:

Payment service providers that process card or electronic payments on our behalf.

Accounting or bookkeeping service providers that assist us with financial records and tax compliance.

IT and system support providers that maintain our booking, communication, and data storage systems, including secure cloud storage services.

Professional advisers such as auditors or legal advisers where this is necessary for the management of our business and to comply with legal obligations.

We may also share personal data where required to do so by law or regulation, or where necessary to protect the rights, property, or safety of Cleaner Edgware, our staff, our customers, or others.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or use servers located outside the United Kingdom, we take steps to ensure that your personal data is given an equivalent level of protection. This may include using standard contractual clauses or relying on other appropriate safeguards as permitted by data protection law.

Data Retention

Cleaner Edgware keeps your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations.

In general, booking, service, and billing records are retained for a period that allows us to manage our relationship with you, handle any queries or disputes, and comply with tax and accounting requirements. After this period, personal data is securely deleted, anonymised, or archived in a restricted form where continued retention is legally required.

Information used solely for marketing purposes is kept until you opt out or withdraw your consent, or until it is no longer required for the purpose for which it was collected.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those members of staff and processors who need it for legitimate business purposes and requiring that they handle it securely and confidentially.

Your Data Protection Rights

As a customer in the Edgware area, you have a number of rights in relation to your personal data under data protection law. These include:

The right of access. You have the right to request confirmation of whether we hold personal data about you and to receive a copy of that data, together with certain information about how it is processed.

The right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.

The right to erasure. In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You have the right, in certain circumstances, to ask us to suspend the processing of your personal data, such as while we verify its accuracy or consider an objection you have raised.

The right to object. You may object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing purposes. We will stop processing your data for marketing if you object.

The right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine readable format or transfer it to another controller where technically feasible.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

Updates to This Privacy Policy

Cleaner Edgware may update this Privacy Policy from time to time to reflect changes in our services, changes in applicable law, or improvements in how we protect your data. Any updates will apply to all Cleaner Edgware customers in the Edgware area from the date the revised policy is published. We encourage you to review this Privacy Policy regularly to stay informed about how we process your personal data.