Privacy Policy - Cleaner Edgware

This Privacy Policy explains how Cleaner Edgware collects, uses, stores, shares, and protects personal data. It applies to all Cleaner Edgware customers in the area, including anyone who enquires about, books, receives, or pays for our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Cleaner Edgware provides domestic and commercial cleaning services. In the course of delivering our services, we may process personal data about customers, property owners, residents, billing contacts, and individuals who communicate with us. We act as a data controller for the personal information we decide to collect and use for service delivery, administration, and compliance purposes.

2. Personal Data We Collect

We only collect data that is necessary for providing our services, managing customer relationships, and meeting legal obligations. The types of information we may collect include:

Identity data such as your name and title.
Contact data such as address, email address, and phone number.
Service data such as booking details, service preferences, instructions, and property access notes.
Payment data such as payment status, transaction references, and billing records.
Communication data such as messages, enquiries, complaints, and feedback.
Technical data such as limited information collected when you interact with us electronically, where relevant to security or service administration.

We do not intentionally collect special category data unless it is provided by you and is necessary for a specific service request or operational reason. If such information is shared with us, we will only process it where permitted by law and where appropriate safeguards are in place.

3. How We Use Personal Data

We use personal data for clearly defined purposes, including:

Responding to enquiries and providing quotations.
Managing bookings, schedules, and service delivery.
Recording customer instructions and preferences.
Processing payments and maintaining business records.
Communicating service updates, issues, or changes.
Handling complaints, claims, and customer support requests.
Maintaining security, preventing fraud, and protecting our business operations.
Meeting tax, accounting, and regulatory obligations.

We will only use your personal data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose permitted by law.

4. Lawful Basis for Processing

Under the UK GDPR, we must have a lawful basis to process personal data. Depending on the circumstances, we may rely on one or more of the following:

Contract

We process personal data when it is necessary to enter into or perform a contract with you, such as arranging and delivering cleaning services, confirming bookings, or managing payments.

Legal Obligation

We may process and retain certain information where required to comply with legal duties, including accounting, tax, insurance, or record-keeping obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include service management, customer communications, quality assurance, fraud prevention, and business administration. We always consider whether such processing is proportionate and respectful of your privacy.

Consent

In limited cases, we may rely on your consent, for example if you choose to receive certain optional communications. Where consent is used, you may withdraw it at any time.

5. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Retention periods may vary depending on the type of information and the reason for processing.

Customer and booking records are generally retained for the period needed to manage services and resolve queries.
Payment and invoicing records may be retained for the period required by tax and accounting laws.
Communication records may be retained for a reasonable time to manage customer support, complaints, and service history.

When personal data is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it.

6. Processors and Third Parties

We may share personal data with trusted third-party service providers who act as processors on our behalf. These processors only handle data under our instructions and must keep it secure and confidential. Examples may include:

Payment service providers that process transactions.
Accounting or bookkeeping providers that support our financial administration.
IT and cloud service providers that help us store or manage data securely.
Communication tools used for booking confirmations or service updates.

We may also disclose information where required by law, regulation, court order, or to protect our rights, customers, staff, or property. We do not sell personal data.

7. Data Security

We take the security of personal data seriously and use reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. These measures may include access controls, secure storage, and limiting data access to those who need it for legitimate business purposes. While no system can be guaranteed completely secure, we work to maintain a level of protection appropriate to the risk.

8. International Transfers

If personal data is transferred outside the United Kingdom, we will ensure that suitable safeguards are in place to protect it in accordance with applicable data protection law. This may include the use of approved contractual protections or transfers to countries recognised as providing adequate protection.

9. Your Rights

As a data subject, you have important rights under data protection law. Subject to legal limits, these may include:

Right of access - to request a copy of the personal data we hold about you.
Right to rectification - to request correction of inaccurate or incomplete data.
Right to erasure - to request deletion of your data in certain circumstances.
Right to restriction - to ask us to limit how we use your data in certain situations.
Right to object - to object to processing based on legitimate interests.
Right to data portability - to receive certain data in a structured, commonly used format.
Right to withdraw consent - where processing is based on consent, you may withdraw it at any time.

You also have the right to raise concerns with the UK Information Commissioner's Office if you believe your data protection rights have not been respected.

10. Children’s Data

Our services are generally intended for adults. We do not knowingly collect personal data from children unless it is incidentally provided by a customer in connection with service delivery, such as access or property-related instructions. If we become aware that we have collected child-related data without a valid reason, we will take steps to delete it where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their information is used.

12. Summary of Our Approach

Cleaner Edgware processes personal data only when necessary and only for legitimate service, legal, and operational purposes. We keep data for limited periods, use trusted processors where needed, and protect information with appropriate safeguards. We respect your rights and aim to be transparent about how your data is handled. If you are a Cleaner Edgware customer in the area, this policy applies to you whenever we collect or use your personal data in connection with our services.

Last updated: this policy may be revised from time to time.